In Search of Excellence

Tom Peter dan Robert H. Waterman, JR. dalam bukunya yang berjudul “In Search of Excellence.

Sebuah buku yang dipublish ulang pada tahun 2003, yang saya beli di Singapore pada tahun 2004 dan baru bisa saya baca secara complete sekarang. A good book. Recommended!

Begini sedikit cuplikannya:

“If you want to know a good company’s shared values, just look at its annual report. Sure enough, the annual reports and other reports and other publications of the excellent companies make clear what thet’re proud of and what they value.

1. Delta Airlines: “There is a special relationship between Delta and its personnel that rarely found in any firm, generating a team spirit that isevident in the individual’s cooperative attitude toward others, cheerful outlook toward life, and pride in a job well done.”

2. Dana. “The Dana style of management is getting everyone involved and working hard to keep things simple. There are no policy or procedure manuals, stack up layers of management, piles of control reports, or computers that block information andcommunication paths… The Dana style isn’t complicated or fancy. It thrives on treating people with respect. It involves all Dana people in the life of the company.”

3. Caterpillar. “Availability of parts from dealers and from Caterpillar parts distribution facilities combined wasat a record high levelin 1981.” And, “Caterpillar dealers are consistently mentioned by customers as a prime reason for buying Caterpillar products. Many of these dealerships are in their second and third generations of affiliation with the company.”

4. Digital. “Digital believes that the highest degree of interaction in any of its activities needs to br in the area of customer service and support.”

5. J&J. “Back in 1890, Johnson & Johnson put together the original first-aid kit in response to a plea from railroad workers who needed treatment on the scene as they toiled to lay tracks across America. Ninety years later the name Johnson & Johnson is still synonymous with home wound care.”

Bagaimana values di company kita dibuat?

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Retired Rich Experience by E. F Schumacher

Dalam buku berjudul Small is Beautiful karya E. F Schumacher yang saya sedang baca, dinyatakan bagaimana pengalaman pensiun secara kaya, yaitu:

“Bisa melakukan apa saja hal-hal yang senang kita lakukan setiap hari yang tidak ada hubungannya dengan seberapa wealth yang dimiliki.”

Bagaimana konsep kita tentang pensiun?

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How to Quit Chain Smoking Habit in 3 Months and Run for a Marathon

Dalam beberapa waktu kedepan, setelah mengikuti Creative Live class oleh Tara Gentile, saya berencana memulai untuk menulis sebuah buku non fiction yang berjudul “How to Quit Chain Smoking Habit in 3 Months and Run for a Marathon”.

Judul ini sama dengan Skillshare class yang saya buat beberapa waktu lalu.

Semoga proses penulisan lancar dan bisa complete sesuai target.

Apakah kita sudah bisa memulai sebuah proses creative seperti menulis buku?

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What else after all good habits have been done?

Sampai hari ini saya telah melakukan hampir semua good habits yang telah dianjurkan oleh para experts yang telah mengalaminya terutama dibidang yang berhubungan dengan produktivitas.

Pertanyaan saya, apa hal berikutnya perlu akan kita lakukan setelah kita telah mempraktekkan semua good habits tentang produktivitas?

Apakah kita akan kembali ke titik awal sebuah produktivitas baru atau kita akan tiba di satu titik puncak kulminasi setelah terjadi compounding effect?

Bagaimana cara kita menghadapi sebuah titik kulminasi setelah giat melakukan semua good habits tentang produktivitas?

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Thanks Pak Ahok and Pemda DKI

Sore ini tiba-tiba saya dikejutkan oleh sebuah telepon call dari driver kantor saya.

Ternyata sang driver baru mengalami musibah karena mobil beliau telah diderek oleh Pemda DKI karena parkir sembarangan.

Amazingnya, karena baru kali ini saya mengalami betapa profesional dan baiknya para petugas derek Pemda DKI.

Singkat kata driver tersebut tidak dibully dan diperas.

Para petugas Pemda DKI membantu saya untuk mendapatkan nomor rekening milik Pemda DKI. Jadi tidak bayar ke orang atau oknum.

Saya langsung transfer dengan ATM bersama, dimana langsung muncul nomor plat mobil driver tersebut.

Sekitar 5-10menit dari saya tranasfer, mobil langsung keluar dengan lancar, aman, dan damai.

Senang sekali menghadapi petugas mobil derek Pemda DKI yang profesional dan membantu.

Thanks Pak Ahok dan Pemda DKI.

Bagaimana pengalaman kita dalam menghadapi petugas Pemda daerah kita?

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Income Tax Report 2015 (Laporan Pph21)

Saya baru saja melaporkan pajak penghasilan (Pph21) tahun 2015 melalui web djponline.pajak.go.id

Saya memilih menu laporan pajak dengan panduan.

Terasa ada perubahan dalam urutan isian pelaporan pajak di web djponline.pajak.go.id

Sehingga membuat sedikit nervous dan bingung.

Untun ada teman yang sudah berhasil isi jadi lebih gampang.

Walaupun mereka juga masih kelihatan bingung ketika saya tanya walaupun sudah pernah mengisi.

Sudahkah kita melaporkan pajak penghasilan 2015?

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Getting More Happiness by Saying Thank You

Exercise (i.e. by running three times a week for about 30 minutes) is one thing I always do to be more happy besides meditating at 5.30am in the morning after woke up. Another thing I am practicing to do to prone to be happy is by I saying “Thank You” to someone. As I feel more happier when I share the good things to other people. I remember a quote printed on a T-shirt which I received during charity event that says “To love is to share our happiness onto others”. By remember this quote a feel more happier in my day to day life when I say more “Thank You”.

In life I do believe we want to be happy or more happier. By saying “Thank You” we share our happiness to others which return a happy feeling to ourselves. Big Thanks to James Clear, there are 7 common situations that we normally say all sorts of things, but in this case we can say “Thank You” instead.

  1. When you’re receiving a compliment.

We often ruin compliments by devaluing the statement or acting overly humble. Internally, you might think this prevents you from appearing arrogant or smug.

The problem is that by deflecting the praise of a genuine compliment, you don’t acknowledge the person who was nice enough to say something. Simply saying “Thank You” fully acknowledges the person who made the compliment and allows you to enjoy the moment as well.

Example: “Your dress looks great.”

  • Instead of: “Oh, this old thing? I’ve had it for years.”
  • Try saying: “Thank you. I’m glad you like it.”

Example: “Wow! 20 points tonight. You played really well in the game.”

  • Instead of: “Yeah, but I missed that wide-open shot in the 3rd quarter.”
  • Try saying: “Thank you. It was a good night.”

Example: “You killed your presentation today!”

  • Instead of: “Did I? I felt so nervous up there. I’m glad it looked alright.”
  • Try saying: “Thank you. I’m happy it went well.”

There is something empowering about fully accepting a compliment. When you deflect praise, you can’t really own it. When you just say “Thank You,” you let the weight of the compliment sink in and become yours. Saying “Thank You” gives your mind permission to be built up by the compliments you receive.

Getting compliments should be fun and enjoyable, but we often ruin the experience. There’s no need to sabotage compliments that come your way. Accept them with grace and enjoy the moment.

  1. When you’re running late.

Being late is the worst. It’s stressful for the person who is running late and it’s disrespectful to the person who is waiting.

It might seem strange to thank someone for dealing with your hassle, but that’s exactly the correct response. Most people stumble in the door and say, “Sorry I’m late.”

The problem is this response still makes the situation about you. Sorry, I’m late. Saying “Thank You” turns the tables and acknowledges the sacrifice the other person made by waiting. Thank you for waiting.

Example: You walk in the door 14 minutes late.

  • Instead of: “So sorry I’m late. Traffic was insane out there.”
  • Try saying: “Thank you for your patience.”

When we make a mistake, someone else often makes a sacrifice. Our default response is to apologize for our failure, but the better approach is to praise their patience and loyalty. Thank them for what they did despite your error.

  1. When you’re comforting someone.

When someone comes to you with bad news, it can be awkward. You want to be a good friend, but most people don’t know what to say. I know I’ve felt that way before.

Often times, we think it’s a good idea to add a silver lining to the problem. “Well, at least you have…”

What we fail to realize is that it doesn’t matter if you don’t know what to say. All you really need is to be present and thank them for trusting you.

Example: Your co-worker’s mother passed away recently.

  • Instead of: “At least you have a lot of fond memories to hold onto.”
  • Try saying: “Thank you for sharing that with me. I know this is a hard time for you.”

Example: Your brother lost his job.

  • Instead of: “At least you have your health.”
  • Try saying: “Thank you for sharing this with me. I’m here to support you.”

Example: Your friend’s pet just died.

  • Instead of: “At least they had a long and happy life.”
  • Try saying: “Thank you for sharing that with me. I’m here for you.”

In times of suffering, we don’t need to hear words to ease the pain as much as we need someone to share our pain. When you don’t know what to say, just say “Thank You” and be there.

  1. When you’re receiving helpful feedback.

Feedback can be very helpful, but we rarely see it that way. Whether it is an unflattering performance review from your boss or an email from an unhappy customer, the standard reaction is to get defensive. That’s a shame because the correct response is to simply say, “Thank You” and use the information to improve.

Example: “This work isn’t good enough. I thought you would do better.”

  • Instead of: “You don’t understand. Here’s what really happened.”
  • Try saying: “Thank you for expecting more of me.”

Example: “I bought your product last week and it already broke. I am not happy with this experience.”

  • Instead of: “How did you use it? We made it veryclear in our terms and conditions that the product is not designed to work in certain conditions.
  • Try saying: “Thank you for sharing your thoughts. Please know we are committed to becoming better. Can you share more details about the issue?”

Nobody likes to fail, but failure is just a data point. Respond to helpful feedback with thanks and use it to become better.

  1. When you’re receiving unfair criticism.

Sometimes criticism isn’t helpful at all. It’s just vindictive and mean. Hence one of the best approaches is to just say thank you and move on.

When you thank someone for criticizing you, it immediately neutralizes the power of their statements. If it’s not a big deal to you, then it can’t grow into a larger argument.

Example: “This might be good advice for beginners, but anyone who knows what they are doing will find this useless.”

  • Instead of: “Well,clearly, I wrote this for beginners. This might be a surprise, but not everything was written with you in mind.”
  • Try saying: “Thank you for sharing your opinion. I’ll try to improve next time.”

Example: “Your statement is the dumbest thing I’ve read all week.”

  • Instead of: “You’re an idiot. Let me tell you why…”
  • Try saying: “Thank you for the feedback. I still have a lot to learn.”

Releasing the need to win every argument is a sign of maturity. Someone on the internet said something wrong? So what. Win the argument by the way you live your life.

  1. When someone gives you unsolicited advice.

This shows up a lot in the gym. Everybody has an opinion about what your technique should look like. I think most people are just trying to be helpful, but hearing someone’s opinion about you when you didn’t ask for it can be annoying.

One time, someone pointed out some flaws in my squat technique in a video I posted online. I responded by sarcastically asking if he had a video of himself doing it correctly. Somewhere deep in my mind, I assumed that if I reminded him that his technique wasn’t perfect, then I would feel better about the fact that mine wasn’t perfect either. That’s an unnecessary and defensive response.

The better approach? Just say “Thank You.”

Example: “You know, you should really keep your hips back when you do that exercise.”

  • Instead of: “Oh really? Do you have a video of yourself doing it so I can see it done correctly?”
  • Try saying: “Thank you for the help.”

Pointing out others faults doesn’t remove your own. Thank people for raising your self-awareness, even if it was unsolicited.

  1. When you’re not sure if you should thank someone.

When in doubt, just say thank you. There is no downside. Are you honestly worried about showing too much gratitude to the people in your life?

“Should I send a Thank You card in this situation?” Yes, you should.

“Should I tip him?” If you don’t, at least say thank you.

Say thank you, more often.

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Make it a habit to tell people thank you. To express your appreciation, sincerely and without the expectation of anything in return. Truly appreciate those around you, and you’ll soon find many others around you. Truly appreciate life, and you’ll find that you have more of it.” By Ralph Marston

Apakah kita sudah cukup mengucapkan “Thank You” kepada orang lain?

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To love consistenly

Rajiv Rohan dalam daily blognya (A Learning a Day) yang berjudul “Predictable ways”, menyatakan sebuah quote: “Awesome people are awesome in very predictable way”.

Jadi menurut saya, untuk menjadi seorang yang luar biasa, kita bisa memulai demgan melakukan hal-hal yang trivial dengan konsisten. Seperti, mencintai, berarti kita harus mencintai pasangan kita lagi, walaupun ada hal yg tidak cocok, dan lagi, walaupun kadang menyebalkan, dan lagi, kadang mengecewakan, dan seterusnya. Karena mencintai berarti memberikan kebahagian kepada orang lain (misalnya pasangan kita) dengan cara berulang-ulang tanpa bosan dan lelah. Karena mencintai bukan tentang diri kita sendiri tetapi tentang orang yang kita cintai.

Begitu juga quote fantastic Tolstoy yang menyebutkan: “All happy families are alike, each unhappy family is unhappy in its own way”.

Begitu juga dalam buku “The Road Less Traveled” disebutkan tentang bagaimana kita saling memprioritaskan satu sama lain, dan saling committing dan recommitting, dan saling memberikan perhation yang cukup kepada masing-masing.

Begitulah sedikit ulasan tentang hal-hal yang bisa membuat kita seorang yang luar biasa dengan melakukan hal-hal yang predictable.

Bagaimana cara kita menjadi seorang yang luar biasa secara predictable?

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